Do I need an appointment? Due to COVID-19 we are limiting the number of people in our waiting area. For that reason, all visits to our office are by appointment only
Is my appointment set once I send an Appointment Request? Your appointment is not set until you receive an email confirmation.
Can I drop off my tax information when your office is closed? Frankeberger Place usually opens at 8:00 a.m. Place your documents in an envelope and slide under our locked office door.
Can I send someone to pick up my tax return? You are the only person that our office will release your tax return to unless other arrangements were made at the time of your appointment. We need to see you to review the return and collect your signature on the appropriate forms.
What if I need to cancel or reschedule my appointment? Please call our office so we can either reschedule your appointment or come up with a different arrangement that will serve your needs. We understand that things come up and will try to accommodate your changing schedule; however, if you have a history of cancellations or have already cancelled an appointment this year you will be billed a $40 cancellation fee. Should I reschedule if the weather is bad? We usually close our office due to inclement winter weather. We want our co-workers and clients to be safe. You will not incur a cancellation fee if this is the reason for your cancellation.
Should I reschedule if I’m sick? We call slow the spread of COVID-19. If you have any cold or flu-like symptoms OR a temperature of 100°F or higher, please remain home until your temperature has returned to normal for a minimum of 24 hours without the user of fever reducing medications.
Do I need to pay for services when I drop off my tax documents? You won’t need to pay for services until your return is completed. Returns will not be electronically filed or released to you until our office has been paid in full unless other payment arrangements were made prior to your appointment.
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