Appointments Do you take walk-ins? No. All services are scheduled.
How do I schedule an appointment? Our online scheduling program is the quickest way to schedule your next tax appointment. This can be found by going to www.c2taxpros.com/request-appointment.html. Have all your tax documents before your appointment to ensure an efficient drop-off appointment. Contact our office if you need assistance.
Can I drop off my tax information when your office is closed? Our office doesn’t have an outdoor mailbox or mail slot for receiving items after hours.
Does my spouse need to come to the appointment with me? Your spouse does not need to come with you when you drop off your tax documents. However, you will both need to review and sign e-file authorization pages. Can I send someone to pick up my tax return? You are the only person that our office will release your tax return to.
Cancellations How do I cancel or reschedule my appointment? Shortly after scheduling your appointment, you should have received an email confirmation of your appointment. Open the email and click the box marked Change/Cancel Appointment. Please be mindful that the time has been set aside for you. You will only be able to do this online once. After that you will need to call our office to request another appointment.
Do you charge a cancellation fee? This time has been reserved for you. If you have a history of cancellations or have already cancelled an appointment, you may incur a cancellation fee.
Should I reschedule if the weather is bad? We usually close our office due to inclement winter weather. We want our staff and clients to be safe. Should I reschedule if I am sick? If you have any symptoms of a Cold, COVID, or Influenza please remain home until you feel better for at least 24 hours.
Payments What type of payment do you accept for service? Our most common forms of payment are cash and personal checks. We charge a processing fee anytime your check is returned for insufficient funds.
Can you take my fees for tax preparation out of my refund? Tax returns are submitted only after our invoice for tax preparation services is paid in full. Your fees CANNOT be taken out of your refund.
Do I need to pay for services when I drop off my tax documents? Payment is due when your return is completed. Tax returns will not be electronically filed or released to you until our office has been paid, unless other arrangements were made prior to your appointment. Do you give discounts for referrals? We sincerely appreciate your referrals. Our business was built on them! We provide your referrals exceptional year-round service, but we don’t discount or pay referral fees.
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